Customer Support
How do I shop at South West Motorsport
The shopping process is very easy, when you find a
product that you want in our
online shop just click on the item and follow the step by step guide
through the shopping cart.If the item isnt available in the e-shop e-mail us your enquiry, and we will get back to you
ASAP to take payment and your preferred delivery address, Alternatively ring
the sale line, and we will process your order immediately.
How important is my e mail address and telephone
number?
Extremely important. If your e mail address is
wrong you will not get confirmation of your order and we cannot contact you
in the event of a delay or other problem.
What credit and debit cards do you accept?
We accept Visa, MasterCard,
Switch, Solo, Visa Electron and Electron
How are my goods delivered?
Orders are sent to you by Royal Mail second class
Recorded Delivery, occasionally items delivered direct from the supplier may
arrive by carrier. Also if the parcel is very heavy we may also use a
courier.
Will someone have to sign for the delivery?
Yes, most orders have to be signed for .
What if no one is in when the postman delivers?
He will leave a card through the letterbox, this
will advise you that a delivery attempt was made and your parcel is now at
your local Royal Mail Enquiry Office, there will be a phone number you can
ring to arrange another delivery or you can go and collect the parcel in
person. IMPORTANT. The Royal Mail will only hold your goods for about 7
days, after that time they are returned to us. We reserve the right to
charge postage on re sent items.
I placed my order and nothing has arrived.
We dispatch orders Mon to Fri So for example if you
placed your order at 11 pm on say a Friday night it will not leave here
until Monday night at 4pm, second class normally takes up to four days.
Alternatively it could be we are having a problem with your credit card.
Your card provider may not be approving the sale because. The expiry date is
incorrect, the issue number is wrong, or you have given us the short number
not the long number in the middle of the card. Or you are over your credit
limit. When a card is refused we have no idea why. We do e mail you as soon
as possible, though not everyone collects personal e mail on a daily basis.
Also see answer above.
My goods haven't arrived and you have charged my
credit/debit card.
Please contact us immediately so we can sort it out
for you.
Can I return goods?
Yes you may return any goods but you must contact
us within 7 days of delivery for a goods return note number. And goods MUST
be returned within ten days of the returns note number been issued.
Do you charge a handling charge for returned
goods?
We reserve the right to charge up to 25% of the
price of the goods returned.
What other information shall I send with any
returned goods?
Please send us a note with your name and
address and the order number, this can be found in the top right hand corner
of the invoice that was on the outside of the parcel.
What do I do if you have sent me the wrong stuff?
We are very careful with all orders, occasionally
mistakes do happen. Please contact us as within 3 days of the order arriving
and we will deal with the problem
What do I do if the goods are damaged when they
arrive.?
Please contact us immediately and we will send
replacement goods and deal with the damaged goods.
What if my goods are faulty?
We supply all our products in good faith,
occasionally problems do happen and we will of course try to sort the
problem out. E-mail us at info@southwestmotorsport.com with a brief note of
what is wrong. We will get back to you with instructions on what we are
going to do.
What if my chosen goods are out of stock?
In the unlikely event we are waiting for stocks
from our many suppliers around the world. We will hold your order, and
endeavour to get the goods to you as fast as possible. We do not charge your
card until the day they leave here.
I have received some of my order but not all of
it?
Sometimes due the nature of the order it may be
packed in more than one box, and they can arrive at different times or it is
possible one or more items were out of stock, therefore we have sent all
available items and the remainder will be backordered for you. Some items
are delivered direct from the supplier /manufacturer and may arrive
separately.
I placed my order and nothing has arrived?
We dispatch orders Mon to Fri So for example if you
placed your order at 11 pm on say a Friday night it will not leave here
until Monday night at 4pm,second class normally takes up to four days.
Alternatively it could be we are having a problem with your credit card.
Your card provider may not be approving the sale because the expiry date is
incorrect, the issue number is wrong, or you have given us the short number
not the long number in the middle of the card. Or you are over your credit
limit. When a card is refused we have no idea why. We do e-mail you as soon
as possible, though not everyone collects personal e-mail on a daily basis.
Why have you e mailed me asking for further ID?
We check all orders against card holder address, if
we cannot find you at the address you have given us, we may e mail you for
further information.
Why do you need to know make model and year of
car?
Many items are vehicle specific, it allows us to
check that you will receive the correct item/s
Are all your products road legal?
Most items are road legal. Any items that we feel
could cause you a problem are described as NOT Road Legal in the product
text. We accept no liability what so ever for any legal action taken against
you and it is in your own interests to check with the relevant authorities.
Are my goods guaranteed?
Yes they carry the manufacturers 12 month guarantee
NOTE We accept No liability for any other costs
what so ever that may arise as a result of purchasing, using or fitting
products we have supplied. You should satisfy yourself that you or a
competent person has fitted or attached the product correctly in accordance
with the manufactures instructions (If Supplied) All the items we supply are
sold on the basis of a DIY fit. Furthermore we accept no liability for any
damage/s or additional costs that may occur as a result of using any of our
products.
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