The shopping process is very easy, when you find a product that you want, e-mail us your enquiry, and we will get back to you ASAP to take payment and your preferred delivery address, Alternatively ring the sale line, and we will process your order immediately. Extremely important. If your e mail address is wrong you will not get confirmation of your order and we cannot contact you in the event of a delay or other problem. We accept Visa, MasterCard, American Express, Switch, Solo, Visa Electron and Electron Orders are sent to you by Royal Mail second class Recorded Delivery, occasionally items delivered direct from the supplier may arrive by carrier. Also if the parcel is very heavy we may also use a courier. Yes, most orders have to be signed for . He will leave a card through the letterbox, this will advise you that a delivery attempt was made and your parcel is now at your local Royal Mail Enquiry Office, there will be a phone number you can ring to arrange another delivery or you can go and collect the parcel in person. IMPORTANT. The Royal Mail will only hold your goods for about 7 days, after that time they are returned to us. We reserve the right to charge postage on re sent items. We dispatch orders Mon to Fri So for example if you placed your order at 11 pm on say a Friday night it will not leave here until Monday night at 4pm, second class normally takes up to four days. Alternatively it could be we are having a problem with your credit card. Your card provider may not be approving the sale because. The expiry date is incorrect, the issue number is wrong, or you have given us the short number not the long number in the middle of the card. Or you are over your credit limit. When a card is refused we have no idea why. We do e mail you as soon as possible, though not everyone collects personal e mail on a daily basis. Also see answer above. Please contact us immediately so we can sort it out for you. Yes you may return any goods but you must contact us within 7 days of delivery for a goods return note number. And goods MUST be returned within ten days of the returns note number been issued. We reserve the right to charge up to 25% of the price of the goods returned. Please send us a note with your name and address and the order number, this can be found in the top right hand corner of the invoice that was on the outside of the parcel. We are very careful with all orders, occasionally mistakes do happen. Please contact us as within 3 days of the order arriving and we will deal with the problem Please contact us immediately and we will send replacement goods and deal with the damaged goods. We supply all our products in good faith, occasionally problems do happen and we will of course try to sort the problem out. E-mail us at info@southwestmotorsport.com with a brief note of what is wrong. We will get back to you with instructions on what we are going to do. In the unlikely event we are waiting for stocks from our many suppliers around the world. We will hold your order, and endeavour to get the goods to you as fast as possible. We do not charge your card until the day they leave here. Sometimes due the nature of the order it may be packed in more than one box, and they can arrive at different times or it is possible one or more items were out of stock, therefore we have sent all available items and the remainder will be backordered for you. Some items are delivered direct from the supplier /manufacturer and may arrive separately. We dispatch orders Mon to Fri So for example if you placed your order at 11 pm on say a Friday night it will not leave here until Monday night at 4pm,second class normally takes up to four days. Alternatively it could be we are having a problem with your credit card. Your card provider may not be approving the sale because the expiry date is incorrect, the issue number is wrong, or you have given us the short number not the long number in the middle of the card. Or you are over your credit limit. When a card is refused we have no idea why. We do e-mail you as soon as possible, though not everyone collects personal e-mail on a daily basis. We check all orders against card holder address, if we cannot find you at the address you have given us, we may e mail you for further information. Many items are vehicle specific, it allows us to check that you will receive the correct item/s Most items are road legal. Any items that we feel could cause you a problem are described as NOT Road Legal in the product text. We accept no liability what so ever for any legal action taken against you and it is in your own interests to check with the relevant authorities. Yes they carry the manufacturers 12 month guarantee NOTE We accept No liability for any other costs what so ever that may arise as a result of purchasing, using or fitting products we have supplied. You should satisfy yourself that you or a competent person has fitted or attached the product correctly in accordance with the manufactures instructions (If Supplied) All the items we supply are sold on the basis of a DIY fit. Furthermore we accept no liability for any damage/s or additional costs that may occur as a result of using any of our products.Customer Support
How do I shop at South West Motorsport
How important is my e mail address and telephone number?
What credit and debit cards do you accept?
How are my goods delivered?
Will someone have to sign for the delivery?
What if no one is in when the postman delivers?
I placed my order and nothing has arrived.
My goods haven't arrived and you have charged my credit/debit card.
Can I return goods?
Do you charge a handling charge for returned goods?
What other information shall I send with any returned goods?
What do I do if you have sent me the wrong stuff?
What do I do if the goods are damaged when they arrive.?
What if my goods are faulty?
What if my chosen goods are out of stock?
I have received some of my order but not all of it?
I placed my order and nothing has arrived?
Why have you e mailed me asking for further ID?
Why do you need to know make model and year of car?
Are all your products road legal?
Are my goods guaranteed?
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